What leaves with your Durra account, and what stays on your phone

Durra works without an account. You can open it, build a revision deck and practise for months without ever signing in. The account exists for two reasons only: to back up and sync your deck across devices, and to connect a family so parents can follow their children's practice from Durra Kids.

That shape matters when you decide to leave. Deleting an account is not the same as deleting the app, and deleting an account that created a family affects more people than the person pressing the button. This week we tightened how deletion works, and we have rewritten our privacy page so it describes exactly what happens. These are the questions we think are worth answering plainly.

What is removed when I delete my account?

Your account itself, which means your email address, your name if you gave one, and your password record. Your synced revision deck: the ayahs you added and their review schedule. Your links to any family you belong to. And any family you created, together with every member link inside it.

These are now removed together in a single step. Either all of it goes, or none of it does. If something fails partway, the app tells you the deletion did not complete and you can try again, rather than leaving part of your account behind on our servers. We think a half finished deletion is worse than a failed one, because nobody knows it happened.

Does it clear Durra from my phone?

No. Durra is local first. Your deck and progress are saved on the device, and that copy is separate from your account. Deleting the account removes what we hold. It does not reach into your phone and erase what you practised there.

Most people find that reassuring, since it means years of revision history do not disappear because of a decision about an account. It does mean one extra step if you want the phone cleared too. If you are passing a phone to a sibling or a relative, delete the app from the device as well, which removes the local data with it.

I created our family. What happens to the children in it?

The family you created is removed, and so is every link in it. The children's Durra Kids profiles are not deleted by your decision. What goes is their connection to your family, which means nobody, including another parent or grandparent who joined, can follow their practice through that family any more.

If someone else in the household should keep following the children, arrange that before you delete. They can create a new family in Durra and share its code, and each child can tap Join a family in Durra Kids with the new code. It takes a minute while everyone is together, and it is easy to forget once the old family has gone.

We do not hand the family to another adult automatically. Choosing who can see a child's practice should be a deliberate act by a parent, not something the app infers from who happened to join first.

I joined someone else's family. Does my deletion affect them?

Only your own links are removed. The family carries on for everyone else in it, and the person who created it can keep using its code.

What about my recitation recordings?

When you recite to check an ayah, the audio is sent to be transcribed so Durra can show which words matched. We use it to give you feedback in that moment. We do not keep the contents of your recordings in your account, so there is nothing of your voice attached to the account for deletion to remove.

What if I cannot open the app?

In the app, deletion is under the Account tab and takes effect straight away. If you no longer have the app or cannot sign in, email salaam@trydurra.com from the address on your account and ask us to delete it. We will remove the account and its data and confirm by email. The steps are also on our account deletion page, linked from the privacy page.

Why we care about getting this exactly right

Families often use a practice app for a season: a summer of revision, a stretch of hifz between teachers, a child who later learns entirely in person. Leaving should be as clear as joining. When a parent decides that the record of a child's practice should no longer be held by us, it should go completely and at once, and the parent should know in advance what that means for everyone else in the family.

None of this changes what matters most in the practice itself, which still happens with the mushaf, the teacher and the family. We only want the part we hold to be handled with the same care people bring to the rest.